1276 - Strategic Communications in the Workplace
1079273
Delivery Options
Online (Instructor-led)
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Course Description
Communication is more than talking and listening. Genuine communication requires a deep understanding of another person's perspective. But when you take into consideration all of our biases, behavioral idiosyncrasies, unspoken emotions, and personal agendas, this can seem almost impossible to achieve. The communications assessment instrument called DiSC© helps people understand each other on a more fundamental level. This course develops the skills to read other people and see how others interpret their behaviors. It creates a deep seated appreciation for the needs of their co-workers. Ultimately, the program helps participants adapt their communication styles in a way that creates an enduring working alliance among team members and fosters a deeper sense of organizational engagement.Completion of a brief, online assessment prior to the course is required; to ensure timely analysis, we recommend enrolling at least 3-5 days prior to course start date.
Course Outline
What will be covered:Building an Effective Communication Foundation
- Develop an understanding of work style preferences
- Identify the four basic DiSC© styles
- Examine the DiSC© Communication model
- Discover your personal DiSC© communication style
- Explore your unique strengths and limitations based on your style
- Understand your value to the organization based on your style
Communicating Effectively With Others
- Develop skills to accurately observe behavior of others
- Understand and apply guidelines for accurate people reading
- Identify the different communication styles among co-workers
- Understand how each style tends to overuse strengths
- Learn to adapt behavior to be more effective in working with others
- Develop a personal action plan to increase effectiveness in current work
Learner Outcomes
After this class, you will be able to:- Describe the four styles of behavior and describe your behavioral communication style through the DiSC© Personal Profile
- Recognize the styles of other people through behavioral cues and people reading techniques
- Increase individual and team productivity by leveraging strengths and the strengths of other team members that may have different styles
- Determine how others interpret your behavior and monitor and adjust their verbal and nonverbal messages to improve communication
- Adapt communication styles based on the situation to improve individual and team communication effectiveness
- Develop specific communication strategies that build a culture of alliance and collaboration
Applies Towards the Following Certificates
- Business Communications Certificate : Core Courses
- Essentials of Management Certificate : Core Courses
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