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Course Description

Frontline managers sit at the very first level of management across a company's business operations and functions, and are utilized in just about every industry and market. They make up 60% of a company's management ranks, and directly supervise as much as 80% of the workforce. They are the representation of a brand - interacting with customers, speaking to vendors, negotiating contracts, and managing employees. They are, in essence, a company's strategy in motion and the key to its success.

The Frontline Manager® certificate and courses were developed to offer vital training in core managerial skills to first-level managers. With a focus on topics such as supervision, coaching, leadership styles, navigating organizational culture, and time management, the courses are designed to help frontline managers develop into true leaders within an organization. The certificate consists of 9 courses and a simulation that are online and self-paced, offering flexibility in the delivery and timeframe. No prerequisites are required to begin the courses. A course will be considered complete when the participant has done all assignments, exercises, review checkpoints, and has received at least a 70% on the course final exam. Students will have 12 months to complete all the courses in the certificate.

Courses Included in this Certificate

  1. Frontline Manager®: Introduction to Supervision
  2. Frontline Manager®: Coaching
  3. Frontline Manager®: Progressive Discipline
  4. Frontline Manager®: Time Management
  5. Frontline Manager®: Work-Life Balance
  6. Frontline Manager®: Better Communication
  7. Frontline Manager®: Leadership Styles
  8. Frontline Manager®: Teams and Groups
  9. Frontline Manager® Simulation: Leading a Team at Dragonfly
  10. Frontline Manager®: Navigating Your Organizational Culture

Credits:

  • 3.4 IACET CEUs
  • 34 HRCI Credits
  • 34 SHRM PDCs
  • 34 ATD CI Credits

 

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Enroll Now - Select a section below
Section Title
Frontline Manager Certificate
Section Schedule
Date and Time TBA
Course Fee(s)
Tuition non-credit $995.00
Drop Request Deadline
TBD
Transfer Request Deadline
TBD
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