3197 - PM Skills®: Interaction and Engagement
Course Description
As a project leader, your project's stakeholders are some of your greatest assets. However, those assets are only valuable if you collaborate with and involve them on a regular basis. Customers, colleagues, team members, management, the community at large—they all have something to offer, but to capitalize on these resources, you'll need effective interaction and continuous stakeholder engagement to uncover their true worth.
This self-paced, fully online course will help you successfully collaborate with your stakeholders to improve your chances for project success. You'll learn to identify, analyze, manage, and encourage your stakeholder groups to be an integral part of your project's outcomes. And you'll see how meaningful interaction and engagement can strengthen cooperative efforts and enhance results to exceed expectations and requirements.
Students have 90 days from the day they are granted access to complete this course.
Please note: Access to this course will be granted as soon as possible but may take up to 1 business day.
Credits:
- 3 PMI PDUs:
- 0.75 Ways of Working PDUs
- 1.5 Power Skills PDUs
- 0.75 Business Acumen PDUs
- 0.3 IACET CEUs
- 3 HRCI Credits
- 3 SHRM PDCs
- 3 ATD CI Credits
Learner Outcomes
After this class, you will be able to:- Recognize the different categories of stakeholders
- Identify and engage with those stakeholders to enhance project success
- Construct a communication plan that fosters stakeholder and employee interaction and engagement
- Employ tools and techniques to help you analyze stakeholders and manage their involvement
- Explain how power, urgency, and legitimacy affect stakeholder status
- Differentiate between push, pull, and interactive communication
- View employees and customers as important stakeholders whose needs must be taken into consideration
- Describe how to encourage employee involvement and foster favorable project performance