2851 - Intentional Listener - Transforming Communications and Reducing Misunderstanding
3975832
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Course Description
Better listening can become a skill and a competitive advantage for leaders and their organizations when they learn to apply intentional listening skills. Participants will discover how they process information, explore an advanced model for listening, and elevate this element of their communication skillset. Participants can become more connected to what they are hearing and saying, and to what others will hear, with the result—participants driving solutions and innovations, while reducing conflict.Course Outline
Lesson 1. Gaining Awareness of Your Listening Habits
- The Mechanics of Listening
Lesson 2. Connecting to Others’ Communications
- Valuing and Leveraging Cognitive Diversity
- Impact of Listening on Your Voice Being Heard
- Impact of Listening on Your Success as a Leader
Lesson 3. Three Steps to Elevate Communication and Performance
- Incorporating the Disciplines of Listening into Your Daily Communication Style
Lesson 4. Asking Powerful Questions Based on Intentional Listening
- Building Trust, Driving Creativity, and Boosting Action
Lesson 5. Practice Commitment: Putting Listening into Play
- The Process of Refining a Habit
- Specific, Actionable Objective – Relationship or Project
- New Communication Approach
Learner Outcomes
After completing this course, participants will be able to:
- Describe their personal listening habits
- Explain the mechanics of listening
- Create a mental model for how others are thinking and processing information
- Describe how to leverage different perspectives and opinions to yield a team’s best decisions
- Explain how listening connects to one’s voice being heard and valued, which can impact one’s leadership and motivational success with colleagues, clients, and others.
- Practice listening in a more disciplined and intentional fashion to drive business performance
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