2842 - Wipe it Out! Removing Negativity From the Workplace
Course Description
The harmful effects of negativity cost businesses billions of dollars each year. Unresolved conflict and drama can ruin a company’s culture, and in turn, its productivity, profitability, and success.
Negativity at the workplace can impact a company internally and spread negativity to erode customer service and customer satisfaction. In this course, we will examine the factors contributing to workplace negativity and explain how to effectively wipe it out so that you can promote a positive, growth-minded, and creative culture.
Course Outline
Lesson 1. Definitions: Negativity, Conflict, Drama
Lesson 2. Organizational Climate and Culture. What’s the Difference?
Lesson 3. Detailed review of 15 characteristics of a negative workplace
Lesson 4. Consequences of negativity and unresolved conflict in the workplace
Lesson 5. Causes of negativity
Lesson 6. Proven remedies for negativity and unresolved conflict
Lesson 7. Role play
Lesson 8. Action steps
Learner Outcomes
After completing this course, participants will be able to:- Identify the most common causes for negativity and conflict in the workplace
- Discover the breeding ground for negativity
- Distinguish between concerns and negativity
- Distinguish between organizational climate and organizational culture
- Use techniques to manage conflict and reduce negativity