1212 - Negotiations: Resolving Disputes
1079145
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Course Description
This course is designed to help managers and other decision makers learn to settle workplace and interpersonal disputes by the application of proven negotiating principles and strategies. Learners in this course will explore the fundamentals of Dispute Settlement Negotiation with the help of games, videos, interactive exercises, case studies, and other engaging content.
Students have 90 days from the day they are granted access to complete this course.
Please note: Access to this course will be granted as soon as possible but may take up to 1 business day.
Credits:
- 0.3 IACET CEUs
- 3 HRCI Credits
- 3 SHRM PDCs
- 3 ATD CI Credits
Learner Outcomes
After completing this course, you will be able to:- Distinguish between Dispute Settlement Negotiation (DSN) and Deal Making Negotiation (DMN)
- Articulate the advantages and disadvantages of negotiation, compared to other methods of conflict resolution
- Explain the importance of BATNA in Dispute Settlement Negotiation
- Describe the most common causes of personal and workplace conflict
- Explain the steps involved in conflict diagnosis
- Describe the five conflict management styles identified by the Thomas-Kilmann Conflict Mode Instrument (TKI)
- Identify the main impediments to achieving a cooperative resolution, and explain how best to circumvent them
- Describe how to develop a strategy and interest assessment
- Explain the importance of active listening in the context of negotiation
- Define ZOPA, and explain its importance in Dispute Settlement Negotiation
- Explain how the ability to identify different negotiating currencies can help negotiators break a stalemate
- Distinguish between "sacred" and "pseudo-sacred" values
- Apply the principles of Dispute Settlement Negotiation to real-world examples
Applies Towards the Following Certificates
- Essentials of Management Certificate : Elective Courses
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