Course Description

With four different generations currently employed in today's unique workforce, the resulting work environments can present tremendous challenges—as well as the potential for great rewards. How can our management and leadership techniques bridge multiple generational divides in order to adapt and respond accordingly? In order to effectively handle these critical issues—work ethic, the role of leadership, work/life balance, and more—we need to better understand how the diversity of our backgrounds may have shaped varying workplace expectations. Our interactive workshop will explore these generational differences and similarities as participants develop and practice helpful techniques for better managing the wide range of ages and personalities that comprise the current labor force.

Course Outline

What will be covered:

Lesson 1.  The Generations at Work Today

  • From the Traditionalist's Generation—understand their history
  • The motivations and strengths of each generation at work

Lesson 2.  Effective Approaches for Communication with Different Generations

  •  Effectively craft your message and delivery style for different audiences
  • Apply non-verbals and storytelling when communicating across generations

Lesson 3.  Custom Fit Your Communication Style to Meet These Challenges

  • Develop self-awareness about how different generations may view your style
  • Practice adjusting your style to different audiences
  • Create a plan for improving and fine tuning your leadership style

Learner Outcomes

After this class, you will be able to:
  • Describe common characteristics of the generations at work today and the formative events that define them
  • Determine the most effective approaches for communication with different generations
  • Custom fit their communication style to meet the challenges of generational differences


Applies Towards the Following Certificates

Enroll Now - Select a section below
Section Title
Managing Multi-Generations
Online (Instructor-led)
9:00AM to 12:00PM
Dec 12, 2024
Schedule and Location
Contact Hours
  • Zoom (Eastern Time)
Delivery Options
Course Fee(s)
Tuition non-credit $195.00
Drop Request Deadline
Dec 05, 2024
Transfer Request Deadline
Dec 05, 2024
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