Course Description

Difficult situations often arise in the workplace. This course addresses the more common situations and people and identifies strategies for dealing with them. Participants in this course will be exposed to the basic communication strategies that can work across all difficult behavior situations. This will help participants realize that the more proficient we are at managing ourselves the more confident we become managing difficult conversations and situations. Participants will look back at this practical course with a real sense of satisfaction and gratitude! Learn how to have open, robust and fearless conversations.



Learner Outcomes

After this class, you will be able to:
  • Understand how and why we use confrontation language and escalate situations
  • Create prevention strategies to handle sensitive issues to avoid escalation and recognize problems before they become a crisis
  • Determine the manner in which they come across to others
  • Identify and perform the three line assertion communication technique to conduct difficult conversations
  • Identify the most common types of difficult conversations in their organizations and apply strategies for dealing with them

Applies Towards the Following Certificates

Enroll Now - Select a section below
Section Title
Managing Difficult Conversations and Situations
Online (Instructor-led)
8:30AM to 12:30PM
Apr 18, 2024
Schedule and Location
Contact Hours
  • Zoom (Eastern Time)
Delivery Options
Course Fee(s)
Tuition non-credit $245.00
Drop Request Deadline
Apr 11, 2024
Transfer Request Deadline
Apr 11, 2024
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