3246 - Certificate in Business Communications
Course Description
Communicating clearly and concisely in written and oral formats is critical to your professional success. From clarifying and structuring your ideas to designing the PowerPoint slides that will best complement them, the techniques, interactive exercises, and checklists in this certificate program will help you create presentations and workplace documents that inform and persuade.
Courses Included in this Certificate
- Effective Business Writing
- Effective Presentations
- Effective Public Speaking
- Communicating Collaboratively
- Effective Emails, Memos, and Letters
It is recommended that students progress through the program one course at a time as each course has a 90-day limit. Students must complete all courses successfully to be granted the certificate.
Please note: Access to this course will be granted as soon as possible but may take up to 1 business day.
Credits:
- 25 PMI PDUs:
- 12 Ways of Working PDUs
- 11 Power Skills PDUs
- 2 Business Acumen PDUs
- 2.4 IACET CEUs
- 25 HRCI Credits
- 25 SHRM PDCs
- 25 ATD CI Credits
Learner Outcomes
After this class, you will be able to:
- Identify the difference between ineffective and effective writing
- List and define the four major factors of effective writing (clarity, tone, organization, and delivery)
- Recognize the role of the audience in effective communication and the importance of understanding an audience's needs
- Describe what makes communication effective
- Identify the elements in the communications process
- Organize your communications and presentations
- Recognize the success factors for face-to-face presentations
- Identify the seven stages of giving a speech or presentation
- Describe key techniques for dealing with speech anxiety
- Devise a strategy for working effectively in remote settings, including in telework settings
- Explain the purpose of various types of meetings and explain the outcomes expected
- Prepare for, moderate, and follow up after a meeting to ensure effective use of organizational resources
- Document a meeting and distribute minutes or a meeting summary as appropriate
- Recognize when it's appropriate to use an email, a memo, or a letter