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Course Description

As a manager, you will undoubtedly deal with conflict. And keeping the peace is your responsibility. This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.

Students have 90 days from the day they are granted access to complete this course. 

Please note: Access to this course will be granted as soon as possible but may take up to 1 business day

Credits:

  • 6 PMI PDUs:
    • 4.5 Ways of Working PDUs
    • 1.5 Power Skills PDUs
  • 0.6 IACET CEUs
  • 6 HRCI Credits
  • 6 SHRM PDCs
  • 6 ATD CI Credits

Learner Outcomes

After this class, you will be able to: 

  • Identify the different types of conflict in the workplace
  • Describe some of the major causes of workplace conflict
  • Discuss the Thomas-Kilman model of conflict
  • Consider your personal conflict style and compare it to other styles
  • Identify various conflict behaviors in the workplace
  • Explore conflict resolution strategies
  • Discuss best practices for handling difficult employees
  • Describe what constitutes dangerous conflict and consider methods for handling risky situations
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Enroll Now - Select a section below
Section Title
Handling Workplace Conflict
Section Schedule
Date and Time TBA
Course Fee(s)
Tuition non-credit $185.00
Drop Request Deadline
TBD
Transfer Request Deadline
TBD
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