3236 - Emotional Intelligence for Managers
4898732
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Course Description
Emotional intelligence (EI) is our ability to identify and control our emotions to achieve positive outcomes in our relationships. Managers with high EI are better equipped to deal with subordinates, colleagues, and company executives, and they can do a better job of handling and resolving conflicts. This one-module course reviews the underlying concepts of emotional intelligence and explores how managers can improve and make use of their emotional intelligence.
Students have 90 days from the day they are granted access to complete this course.
Please note: Access to this course will be granted as soon as possible but may take up to 1 business day
Credits:
- 0.3 IACET CEUs
- 3 HRCI Credits
- 3 SHRM PDCs
- 3 ATD CI Credits
Learner Outcomes
After this class you will be able to:
- Discuss the role of emotional intelligence for managers
- Explain why improving emotional intelligence can have a positive impact on managerial performance
- Recognize the importance of emotional intelligence in successful management
- Discuss the nine key EI factors
- Apply EI factors to business management scenarios
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